Not Seeing a Feed from Blackmagic UltraStudio 3G in Focus

Description

You are not seeing a feed in Focus.

Resolution

If you DO see a light on the Blackmagic Device

• We need to confirm the Cord is ThunderBolt, and not USB-C.
  • Here's the difference between a USB-C and ThunderBolt cables. 
• Navigate to System Information (Mac) or Device Manager (Windows) to see if the device is recognized. 
  
  
  
• Trust or Approve the ThunderBolt Device.
  
  Mac OS

• • Open System Preferences Security & Privacy.
  • On the General section, if Blackmagic is being blocked, you will be prompted to Allow.  Unlock and Allow the Blackmagic software.
    
  • Close and Relaunch the Blackmagic Desktop Setup and select the correct Input (SDI or HDMI).

Windows PC

• • Open the Thunderbolt Control Center.
  • Confirm the Device Is Listed, and change the setting from Do Not Connect to Always Connect, then click OK.
    • You may have to go to the Approve Devices area to change this setting. 
      
      
      
      You should now see the White Light.
      
      
• Follow the steps below to roll back the Desktop Setup Video Version, and update again. 

1. 1. 1. 1. Unplug Mini Recorder.
         2. Use the BM Desktop Video uninstaller to remove the drivers. Reboot.
         3. Install the latest release from here. Note, for Desktop Video OS Compatibility please refer to this guide.
         4. Reboot.
         5. Start up Desktop Video Setup
         6. Plug-in Mini Recorder. and Uninstall again with the device plugged in. Reboot.
         7. Install the latest version. 
         8. If on a Mac, Open Security and Privacy and click Allow. 
         9. Reboot.

• If it is still not getting power, then the device may be burned out. 
• •  

If you DO NOT see a light on the Blackmagic Device

• Launch Desktop Video Setup and confirm that you see the device. 
  
• Click on HDMI/SDI to change how the feed is coming in.